As I type this, I am listening to “Eternal Flame” by the Bangles re-rendered on the pan flute. I am on hold and also unhappy. For $9.95, last November, I bought one month of access to the audio for NFL games, via Real.com. I like sports on the radio (despite Myron “Aren’t I annoying?” Cope), so this was a nice way to experience a few Steelers games without going to a bar, much to the relief of my liver which at the end the season is as bruised as Steve McNair. I was a satisfied customer.
The song has changed to “Tonight, I Celebrate My Love for You.” I am even less happy. After such a good experience last year with the Real.com NFL Field Pass, I was not terribly upset when they automatically charged my credit card a few days ago to continue my subscription. I was not going to pay for preseason games, though, so I went online to unsubscribe.
Unsubscribing is not easy. There is no web form. The only way to cancel automatic charges is to call a number that is hidden deep in the customer support page, behind a cancellation feedback form. Until now. Anyone who Googles, “unsubscribe NFL Field Pass at Real.com” will find this page and the number, 1-866-715-5911. And then they can call, too, and listen to “Send in the Clowns” while being on hold forever.
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Site of the Day: Direct TV’s NFL Sunday Ticket
As I type this, I am listening to “Eternal Flame” by the Bangles re-rendered on the pan flute. I am on hold and also unhappy. For $9.95, last November, I bought one month of access to the audio for NFL games, via Real.com. I like sports on the radio (despite Myron “Aren’t I annoying?” Cope), so this was a nice way to experience a few Steelers games without going to a bar, much to the relief of my liver which at the end the season is as bruised as Steve McNair. I was a satisfied customer.
The song has changed to “Tonight, I Celebrate My Love for You.” I am even less happy. After such a good experience last year with the Real.com NFL Field Pass, I was not terribly upset when they automatically charged my credit card a few days ago to continue my subscription. I was not going to pay for preseason games, though, so I went online to unsubscribe.
Unsubscribing is not easy. There is no web form. The only way to cancel automatic charges is to call a number that is hidden deep in the customer support page, behind a cancellation feedback form. Until now. Anyone who Googles, “unsubscribe NFL Field Pass at Real.com” will find this page and the number, 1-866-715-5911. And then they can call, too, and listen to “Send in the Clowns” while being on hold forever.
…
Site of the Day: Direct TV’s NFL Sunday Ticket